ionos.com Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Billing System Maintenance May 28, 08:00 - Jun 3, 18:00 EDT

Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until June 8, 2020
Posted on May 20, 17:06 EDT

Past Incidents

May 25, 2020

No incidents reported today.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020

Incident Report for Webmail

Resolved - The issue has been resolved.
May 19, 02:16 EDT

Identified - Some customers may face issues while using their Webmail
May 18, 13:55 EDT

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
May 19, 02:15 EDT

Identified - Access to the following areas in the Control Panel may be temporarily restricted :

- E-Mail & Office
- Websites & Shops
May 18, 14:36 EDT

May 18, 2020

Disruption in several Control Panel areas

Resolved - The issue has been resolved. We apologize for the inconvenience caused and thank you for your patience.
May 18, 14:25 EDT

Identified - Access to the following areas in the Control Panel may be temporarily restricted :

- E-Mail & Office
- Websites & Shops
May 18, 13:33 EDT

May 17, 2020

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
May 17, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:30 EDT

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products may be delayed during setup
- Updating customer data in the Control Panel and communication emails for some Control Panel actions may not be sent out
- Functionality with Webmail may be limited

Additionally, our Customer Service might not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed. However, temporary downtime is possible.

We apologize for any inconvenience this may cause.
May 15, 06:00 EDT

May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
May 14, 06:03 EDT

Update - We are continuing to work on a fix for this issue.
May 14, 04:59 EDT

Identified - During this time, configurations in some areas of your control panel may be limited.
May 14, 04:12 EDT

May 13, 2020

Limited functionality of product Email Marketing

Resolved - The issue has been resolved.
May 13, 10:34 EDT

Identified - Some customers may face issues while using their Email Marketing
May 13, 08:31 EDT

Incident Report for MySQL

Resolved - The issue has been resolved.
May 13, 08:13 EDT

Identified - Access to MySQL in the Control Panel may be temporarily restricted
May 13, 06:21 EDT

Cloud Server Maintenance

Completed - The scheduled maintenance has been completed.
May 13, 02:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 EDT

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your Cloud Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
May 12, 12:36 EDT

May 12, 2020

Incident Report for MySQL

Resolved - The issue has been resolved.
May 12, 02:37 EDT

Identified - Access to MySQL in the Control Panel may be temporarily restricted
May 11, 17:27 EDT

May 11, 2020

Incident Report for MySQL

Resolved - The issue has been resolved.
May 11, 15:24 EDT

Identified - Access to MySQL in the Control Panel may be temporarily restricted.
May 11, 13:31 EDT