ionos.com Status

VPS Reinstall Deactivated

Identified - The reinstallation of images is currently deactivated and will be activated again soon.
Sep 28, 2023 - 12:03 EDT

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Wordpress Pro Operational

Website Builder Operational

Servers Degraded Performance

Dedicated Server Operational

Cloud Server Operational

Virtual Server Operational

VPS Degraded Performance

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

eCommerce Operational

Online Store Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 1, 2023

Disruption in several Control Panel areas

Resolved - The systems are stable and all services are functioning normally again.
Oct 1, 04:37 EDT

Identified - Access to the following areas in the Control Panel may be temporarily restricted :

- Websites & Shops
- Hosting
Oct 1, 04:03 EDT

Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023

Sep 27, 2023

Unable to view invoices in the Control Panel

Resolved - The issue has been resolved.
Sep 27, 04:59 EDT

Identified - During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.
Sep 27, 04:27 EDT

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Sep 24, 21:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:33 EDT

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Sep 22, 09:50 EDT

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

Technical issues in our email systems

Resolved - The issue has been resolved.
Sep 21, 09:59 EDT

Identified - We have received reports that some customers are experiencing issues when trying to log in to Webmail.

In the meantime, you may access your emails in an email program or email apps on mobile devices.
Sep 21, 09:17 EDT

Sep 20, 2023

No incidents reported.

Sep 19, 2023

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
Sep 19, 10:15 EDT

Update - We have eliminated the disruption for almost everyone affected.
Sep 19, 10:03 EDT

Identified - During this time, configurations in some areas of your control panel may be limited.
Sep 19, 09:15 EDT

Sending Messages Through MyWebsite is Currently Unavailable

Resolved - The issue has been resolved.
Sep 19, 04:01 EDT

Identified - Due to a technical issue, functionalities for sending e-mails (e.g. contact form) of our MyWebsite product is currently unavailable. We apologize for any inconvenience caused.
Sep 18, 07:15 EDT

Sep 18, 2023

Sep 17, 2023

No incidents reported.