All Systems Operational
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Managed Nextcloud Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Wordpress Pro Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
eCommerce Operational
Online Store Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 22, 2021
Resolved - The issue has been resolved.
Oct 22, 03:49 EDT
Identified - Due to this technical disruption there may currently be an increased call volume to our hotlines. Waiting times may therefore be longer.

You may also reach our customer care unit via e-mail at support@ionos.com
Oct 22, 02:00 EDT
Oct 21, 2021

No incidents reported.

Oct 20, 2021
Resolved - The issue has been resolved.
Oct 20, 09:28 EDT
Identified - During this time, configurations in some areas of your control panel may be limited.
Oct 20, 08:39 EDT
Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

No incidents reported.

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Resolved - The issue has been resolved.
Oct 11, 13:16 EDT
Identified - Some customers may be experiencing issues accessing their websites.
Oct 11, 11:00 EDT
Completed - The scheduled maintenance has been completed.
Oct 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 01:00 EDT
Scheduled - To ensure the security of our services, we regularly perform system maintenance. During the upcoming release update of the e-mail archiving system, the database will be updated, among other things, which will lead to a downtime.

During this time, no changes can be made to the e-mail archiving settings. In addition, the archiving of e-mails may be briefly interrupted. As soon as the new release is applied, e-mail archiving will continue automatically.

We apologize for any inconvenience this may cause. We will do our best to keep the downtime as short as possible. As soon as the maintenance work is completed, all services will be operational again.
Oct 7, 08:11 EDT
Oct 10, 2021
Completed - The scheduled maintenance has been completed.
Oct 10, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 16:30 EDT
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Furthermore, our Customer Service might also not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Oct 8, 08:41 EDT
Completed - The scheduled maintenance has been completed.
Oct 10, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 00:01 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Oct 8, 06:36 EDT
Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.