ionos.com Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Office Operational

Office 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Billing System Maintenance Jan 29, 10:00 - Feb 4, 11:00 EST

Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until February 11.
Posted on Jan 20, 15:56 EST

Past Incidents

Jan 22, 2020

No incidents reported today.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

No incidents reported.

Jan 19, 2020

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Jan 19, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 16:30 EST

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Furthermore, our Customer Service might also not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jan 17, 09:53 EST

Jan 18, 2020

No incidents reported.

Jan 17, 2020

No incidents reported.

Jan 16, 2020

No incidents reported.

Jan 15, 2020

No incidents reported.

Jan 14, 2020

Disruption in logging into the Webmail

Resolved - The issue has been resolved.
Jan 14, 12:09 EST

Identified - We have received reports that some of our customers may be experiencing issues when attempting to log into Webmail
Jan 14, 11:10 EST

Disruption in logging into the Control Panel

Resolved - The issue has been resolved.
Jan 14, 12:09 EST

Identified - Currently, some customers may not be able to log into the Control Panel
Jan 14, 11:14 EST

Jan 13, 2020

Incident Report

Resolved - The issue has been resolved.
Jan 13, 16:27 EST

Identified - Due to a technical disruption, recent purchases of products may be delayed during setup.
Jan 13, 15:26 EST

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Jan 13, 06:01 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:01 EST

Scheduled - In order to assure that you can always safely use our 1&1 Ionos services, we regularly perform system maintenance work.

During this maintenance, changing the customer data in your control panel may be delayed.

We apologize for any inconvenience this maintenance may cause you.
Jan 10, 13:29 EST

Disruption in logging into the MyWebsite editor

Resolved - The issue has been resolved.
Jan 13, 02:14 EST

Update - Our technicians are currently working on resolving this issue.
Jan 10, 16:43 EST

Update - We are still working on resolving the technical issue. Thank you for your patience.
Jan 10, 12:10 EST

Identified - Some customers may face issues while using their MyWebsite. During this period, it will not be possible to use the MyWebsite product editor.
Jan 10, 07:38 EST

Jan 12, 2020

No incidents reported.

Jan 11, 2020

No incidents reported.

Jan 9, 2020

No incidents reported.

Jan 8, 2020

No incidents reported.