ionos.com Status

Sending messages through the website contact form is currently not possible

Monitoring - We have eliminated the disruption for almost everyone affected. We are monitoring the situation to ensure that the issue does not reoccur.
Dec 02, 2022 - 11:46 EST

Update - We have eliminated the disruption for some of those affected.
Dec 02, 2022 - 10:04 EST

Update - We are still working on resolving the technical issue.
Dec 01, 2022 - 11:01 EST

Identified - Due to a technical problem, sending messages through the website contact form and guestbook is not possible at the moment. We apologize for any inconvenience this may cause.
Nov 30, 2022 - 09:57 EST

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Degraded Performance

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Degraded Performance

MyWebsite NOW Operational

Wordpress Pro Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

eCommerce Operational

Online Store Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 4, 2022

No incidents reported today.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

Unresolved incident: Sending messages through the website contact form is currently not possible.

Dec 1, 2022

Nov 30, 2022

Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

Billing System Maintenance

Completed - The scheduled maintenance has been completed.
Nov 24, 03:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 02:00 EST

Scheduled - IONOS will deploy an update to our Billing system to improve performance and overall stability. Access to some IONOS customer services may be temporarily affected during the update (e.g. viewing invoices). Once complete, all services will operate as normal.
Nov 23, 12:03 EST

Nov 23, 2022

No incidents reported.

Nov 22, 2022

No incidents reported.

Nov 21, 2022

No incidents reported.

Nov 20, 2022

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Nov 20, 21:31 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 16:31 EST

Scheduled - Dear Customer,

Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Nov 18, 09:27 EST