Update - The resolution process is still ongoing, addressing the remaining affected customers. We are working tirelessly to ensure that all accounts are corrected promptly. Once again, we are very sorry for any inconvenience caused.
Mar 18, 2024 - 09:44 EDT
Update - We have implemented a fix and are currently observing the effects. Our apologies for the inconvenience caused.
Mar 15, 2024 - 07:38 EDT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Mar 13, 2024 - 05:34 EDT
Update - We are still working on resolving the technical issue. Rest assured that our system is actively addressing any instances of excessive or duplicate charges promptly. We apologize for the inconvenience caused and thank you for your patience.
Mar 11, 2024 - 11:17 EDT
Identified - The issue has been identified and efforts are underway to implement a solution.
Mar 11, 2024 - 09:11 EDT
Investigating - We are currently investigating reports of double billing charges affecting some of our customers.
Mar 11, 2024 - 07:25 EDT