All Systems Operational
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Online Accounting Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Backup Maintenance Dec 2, 02:00-05:00 EST
We will be performing maintenance on our Cloud Backup product. During this period, you will not be able to login to the management console. Scheduled Backups will not experience any interruptions.
Posted on Nov 27, 01:57 EST
Past Incidents
Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020
Resolved - This incident has been resolved.
Nov 28, 05:08 EST
Update - We are continuing to work on a fix for this issue.
Nov 28, 04:40 EST
Identified - We are experiencing technical issues within Ionos Phone Systems. Your call may not be answered. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.com
Nov 28, 04:38 EST
Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020
Resolved - This incident has been resolved.
Nov 25, 18:13 EST
Identified - We are experiencing technical issues within Ionos Phone Systems. Your call may not be answered. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues. 


Please reach our customer care unit via e-mail at support@ionos.com
Nov 25, 16:43 EST
Nov 24, 2020
Resolved - This incident has been resolved.
Nov 24, 10:01 EST
Identified - During this time, configurations in some areas of your control panel may be limited.
Nov 24, 09:12 EST
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:00 EST
Scheduled - In the night of November 17th, 2020 (22:00 - 03:00h CET) we will perform a PostgreSQL update on our shared hosting platform.
As a result during this time frame, the IONOS MySQL databases (version 5.7) product has limited use in terms of:

- New database creation: You cannot create any new MySQL 5.7 databases during this period.
- Database deletion: You cannot delete any MySQL 5.7 databases during this period.
- Database update: You cannot import / export any data during this period.

The availability of your website is not affected.
We try to keep the time restrictions for you as short as possible.
We will inform you when all systems are fully available again.
Nov 16, 07:12 EST
Resolved - The issue has been resolved.
Nov 17, 09:32 EST
Identified - Some customers may face issues while using their phpMyAdmin.
Nov 17, 06:03 EST
Nov 16, 2020

No incidents reported.