ionos.com Status

All Systems Operational

Control Panel Operational

Email & Office Operational

Webmail Operational

Office 365 Operational

HiDrive Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 21, 2019

No incidents reported today.

Mar 20, 2019

Some websites are inaccessible

Resolved - The issue has been resolved.
Mar 20, 09:59 EDT

Identified - Some customers may be experiencing issues accessing their websites.
Mar 20, 09:47 EDT

Incident Report

Resolved - The issue has been resolved.
Mar 20, 04:54 EDT

Identified - Our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Mar 20, 04:47 EDT

Mar 19, 2019

Incident Report for MySQL 5.7 Database

Resolved - The issue has been resolved.
Mar 19, 08:57 EDT

Identified - Some customers may experience issues while using their MySQL 5.7 Database.
Mar 19, 05:55 EDT

Mar 18, 2019

No incidents reported.

Mar 17, 2019

No incidents reported.

Mar 16, 2019

No incidents reported.

Mar 15, 2019

Some websites are inaccessible

Resolved - The issue has been resolved.
Mar 15, 08:55 EDT

Identified - Some customers are experiencing issues accessing their websites.
Mar 15, 08:29 EDT

Mar 14, 2019

No incidents reported.

Mar 13, 2019

Incident Report

Resolved - This incident has been resolved.
Mar 13, 08:16 EDT

Update - The issue has been resolved. Thank you for your patience and understanding.
Mar 13, 08:12 EDT

Identified - Access to MySQL in the Control Panel may be temporarily restricted.
Mar 13, 07:21 EDT

Mar 12, 2019

No incidents reported.

Mar 11, 2019

No incidents reported.

Mar 10, 2019

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Mar 10, 22:01 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 17:30 EDT

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Mar 7, 17:33 EST

Mar 9, 2019

No incidents reported.

Mar 8, 2019

No incidents reported.

Mar 7, 2019

Support Hotline cannot be reached

Resolved - This incident has been resolved.
Mar 7, 10:03 EST

Update - We are continuing to monitor for any further issues.
Mar 7, 06:54 EST

Update - We are continuing to monitor for any further issues.
Mar 7, 06:53 EST

Monitoring - The issue has been resolved.
We are monitoring the situation to ensure that the issue does not reoccur.
Mar 7, 06:53 EST

Update - At the moment, we are a facing a technical issue with the carrier network of our Technical Support Line so greater hold times are to be expected.
We are working hard with the carrier supplier to solve the issue, but so far, this is still ongoing and we cannot provide an ETA.
In the meantime, we are currently activating every resource available to minimize the impact on our lines.
We sincerely apologize for any inconvenience caused and ask you to reach our customer care unit via e-mail at support@ionos.com .
We will try to answer all of your requests as soon as possible.
Any new updates will be provided on this page so please subscribe in order to be up to date.
Mar 7, 05:21 EST

Update - We are still working on resolving the technical issue. Thank you for your patience.
Mar 7, 01:29 EST

Update - We are still working on resolving the technical issue. Thank you for your patience.
Mar 6, 20:09 EST

Update - We are still working on resolving the technical issue.
Mar 6, 19:03 EST

Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.com
Mar 6, 16:53 EST