ionos.com Status

All Systems Operational

Control Panel Operational

Email & Office Operational

Webmail Operational

Office 365 Operational

HiDrive Operational

Online Accounting Operational

Microsoft Exchange Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Planned maintenance work Oct 19, 01:00-07:00 EDT

On 10/19/19, we will be performing maintenance work on the IONOS Webmailer, from 1:00 am until 7:00 am.

During this time you will not have access to log in to the IONOS Webmailer, however, it is still possible to receive and send emails via IMAP/POP3 and SMTP
Posted on Oct 16, 11:26 EDT

Past Incidents

Oct 18, 2019

No incidents reported today.

Oct 17, 2019

Incident Report

Resolved - The issue has been resolved.
Oct 17, 06:33 EDT

Identified - Access to Hosting in the Control Panel may be temporarily restricted.
Oct 17, 05:46 EDT

Oct 16, 2019

Support Hotline cannot be reached

Resolved - The issue has been resolved.
Oct 16, 17:36 EDT

Update - We have found the cause for the disruption and are working on resolving it.
Oct 16, 14:28 EDT

Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@1and1.com
Oct 16, 13:04 EDT

Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Oct 13, 19:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:30 EDT

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, placing orders may not be possible. Confirmation for recent orders may be delayed.
In addition, you will not be able to access your billing information or edit your data in the Control Panel.
Furthermore, our Customer Service might also not be able to answer all questions related to your account.

We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Oct 10, 13:32 EDT

Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.

Oct 5, 2019

Billing System Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 00:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 00:00 EDT

Scheduled - Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until October 11. We apologize for any inconvenience this may cause.
Sep 27, 13:33 EDT

Oct 4, 2019

No incidents reported.

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