ionos.com Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Cloud Backup Maintenance Dec 2, 02:00-05:00 EST

We will be performing maintenance on our Cloud Backup product. During this period, you will not be able to login to the management console. Scheduled Backups will not experience any interruptions.
Posted on Nov 27, 01:57 EST

Past Incidents

Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

Support Hotline cannot be reached

Resolved - This incident has been resolved.
Nov 28, 05:08 EST

Update - We are continuing to work on a fix for this issue.
Nov 28, 04:40 EST

Identified - We are experiencing technical issues within Ionos Phone Systems. Your call may not be answered. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.com
Nov 28, 04:38 EST

Nov 27, 2020

No incidents reported.

Nov 26, 2020

No incidents reported.

Nov 25, 2020

Support Hotline cannot be reached

Resolved - This incident has been resolved.
Nov 25, 18:13 EST

Nov 24, 2020

Incident Report for Webhosting

Resolved - This incident has been resolved.
Nov 24, 10:01 EST

Identified - During this time, configurations in some areas of your control panel may be limited.
Nov 24, 09:12 EST

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

No incidents reported.

Nov 20, 2020

No incidents reported.

Nov 19, 2020

No incidents reported.

Nov 18, 2020

No incidents reported.

Nov 17, 2020

Update of internal database systems on our shared hosting platform

Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:00 EST

Scheduled - In the night of November 17th, 2020 (22:00 - 03:00h CET) we will perform a PostgreSQL update on our shared hosting platform.
As a result during this time frame, the IONOS MySQL databases (version 5.7) product has limited use in terms of:

- New database creation: You cannot create any new MySQL 5.7 databases during this period.
- Database deletion: You cannot delete any MySQL 5.7 databases during this period.
- Database update: You cannot import / export any data during this period.

The availability of your website is not affected.
We try to keep the time restrictions for you as short as possible.
We will inform you when all systems are fully available again.
Nov 16, 07:12 EST

Incident Report for phpMyAdmin

Resolved - The issue has been resolved.
Nov 17, 09:32 EST

Identified - Some customers may face issues while using their phpMyAdmin.
Nov 17, 06:03 EST

Nov 16, 2020

No incidents reported.