In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:00 EDT
Scheduled - Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until April 2, 2020.
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Office 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Online Accounting Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Under Maintenance
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Under Maintenance
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Mar 29, 2020
Completed - The scheduled maintenance has been completed.
Mar 29, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 01:01 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Mar 27, 10:34 EDT
Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Resolved - The issue has been resolved.
Mar 25, 09:56 EDT
Update - We are still working on resolving the technical issue.
Mar 24, 17:48 EDT
Identified - Some customers may face issues while using Webspace Recovery.
Mar 24, 14:25 EDT
Mar 24, 2020
Resolved - The issue has been resolved.
Mar 24, 07:19 EDT
Identified - Access to E-Mail & Office in the Control Panel may be temporarily restricted.
Mar 24, 06:34 EDT
Mar 23, 2020

No incidents reported.

Mar 22, 2020
Completed - The scheduled maintenance has been completed.
Mar 22, 05:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 04:01 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Mar 20, 09:20 EDT
Mar 21, 2020

No incidents reported.

Mar 20, 2020
Resolved - IONOS is taking steps to reduce the spread of coronavirus and minimize its impact on our services and our staff. Accordingly, we have been monitoring the situation and regularly updating our contingency plans since the start of the year. Maintaining the hosting and cloud services you rely on, and protecting our employees and partners are our key priorities. Find more details on the measures we’ve taken in this Help Center article https://www.ionos.com/help?id=4696
Mar 20, 11:30 EDT
Identified - IONOS is taking steps to reduce the spread of the virus as well as its impact on our products and services.

In order to minimize service disruptions and downtime, we have been monitoring the developments since the start of the year and have regularly updated our contingency plans. Maintaining the hosting and cloud services you depend on, and ensuring our employees and partners remain healthy are our key priorities.

In the unlikely event there is any impact on your products or services, updates will be posted to this page.

Customer support

Customer service operates from different, geographically separate locations that can take over tasks from each other as needed. We are organizing workloads to make sure that there is sufficient capacity to answer your questions and deal with any issues that may arise.

Data centers

IONOS provides hosting and cloud services from numerous data centers in the US and Europe. Key services including email, shared web hosting and database servers, as well as our cloud infrastructure, are operated redundantly (or mirrored) in several data centers.

Data center administration is possible via remote access from any location. To ensure operational security, access is currently limited to those carrying out essential tasks, such as exchanging hardware.

Data center admins. have been isolated from all other areas of the organization and are working in different groups, which have no personal contact with each other. We procured additional hardware for maintenance work and new orders from the outset. This will help reduce the impact any potential supply bottlenecks may have.

Working remotely

As a hosting and cloud provider, we make extensive use of cloud services in our own work. This means that the majority of our staff can do their jobs regardless of where they are, including customer support and professional services.

At this time, half of our employees are already working from home. If a quarantine should become necessary, we will be able to keep operating in this way without issue. Additionally, we have extended existing VPN services so all staff can access internal systems remotely.

Infection prevention

All these preventative measures are closely aligned with the advice the Centers for Disease Control and Prevention (CDC) has given. Our employees are regularly informed about these recommendations and internal guidelines.

To minimize the risk of infection, we have restricted all business travel to the bare minimum and restricted personal contact. For the time being, employees will not travel between our different locations. Meetings are being carried out via video conferencing.

These measures will be reviewed and updated as conditions change. Stay tuned for further updates.
Mar 18, 06:20 EDT
Mar 19, 2020

No incidents reported.

Mar 18, 2020
Resolved - The systems are stable and all services are functioning normally again.
Mar 18, 07:51 EDT
Identified - Access to the following areas in the Control Panel may be temporarily restricted:

- Websites & Shops
Mar 18, 07:36 EDT
Mar 17, 2020

No incidents reported.

Mar 16, 2020

No incidents reported.