ionos.com Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 19, 2020

Incident Report for Managed Cloud Hosting

Resolved - The systems are stable and all services are functioning normally again.
Oct 19, 13:11 EDT

Identified - Some customers are experiencing issues accessing their websites. Our technicians are currently working on resolving this issue.
Oct 19, 12:02 EDT

Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.

Oct 16, 2020

Incident Report for ionos.com

Resolved - The issue has been resolved. We apologize for the inconvenience caused and thank you for your patience.
Oct 16, 23:29 EDT

Update - Some customers may be experiencing issues accessing IONOS services and websites where the internet provider is using Telia as a transit.
Oct 16, 20:22 EDT

Identified - We are experiencing technical issues with our website ionos.com
Oct 16, 19:06 EDT

Oct 15, 2020

No incidents reported.

Oct 14, 2020

Domain order and DNS technical disruption

Resolved - This incident has been resolved.
Oct 14, 08:17 EDT

Identified - Due to a technical disruption some Customers may experience delays in domain configuration.
Oct 14, 06:34 EDT

Oct 13, 2020

No incidents reported.

Oct 12, 2020

Incident Report for Managed Cloud Hosting

Resolved - The issue has been resolved.
Oct 12, 01:23 EDT

Identified - Some customers are experiencing issues accessing their websites. Our technicians are currently working on resolving this issue.
Oct 9, 16:20 EDT

Oct 11, 2020

No incidents reported.

Oct 10, 2020

No incidents reported.

Oct 9, 2020

Oct 8, 2020

Some websites are inaccessible

Resolved - The issue has been resolved.
Oct 8, 22:37 EDT

Update - We are still working on resolving the technical issue.
Oct 8, 21:56 EDT

Identified - Some customers are experiencing issues accessing their websites. Our technicians are currently working on resolving this issue.
Oct 8, 21:08 EDT

Incident Report for Managed Cloud Hosting

Resolved - This incident has been resolved.
Oct 8, 08:08 EDT

Identified - Some customers may be experiencing issues accessing their websites.
Oct 8, 07:34 EDT

Backup Cloud Maintenance

Completed - The scheduled maintenance has been completed.
Oct 8, 08:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 05:00 EDT

Scheduled - We will be performing maintenance on our Backup Cloud product. During this period, you will not be able to login to the management console.

Scheduled Backups will not experience any interruptions.

We apologize for any inconvenience this maintenance may cause you.
Oct 5, 07:42 EDT

Oct 7, 2020

Backup Cloud Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 10:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 08:00 EDT

Backup Cloud Maintenance

Completed - The scheduled maintenance has been completed.
Oct 7, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 7, 03:01 EDT

Oct 6, 2020

No incidents reported.

Oct 5, 2020

Incident Report for Managed Cloud Hosting

Resolved - The issue has been resolved.
Oct 5, 13:12 EDT

Identified - Some customers may be experiencing issues accessing their websites.
Oct 5, 12:50 EDT

Backup Cloud Maintenance

Completed - The scheduled maintenance has been completed.
Oct 5, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 02:30 EDT

Scheduled - We will be performing maintenance on our Backup Cloud product. During this period, you will not be able to login to the management console.
Scheduled Backups will not experience any interruptions.

We apologize for any inconvenience this maintenance may cause you.
Oct 2, 05:50 EDT

Incident Report for Customer Service Support Tool

Resolved - The issue has been resolved.
Oct 5, 05:32 EDT

Identified - Due to a technical issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.
Oct 5, 05:26 EDT