ionos.com Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Office 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 10, 2020

No incidents reported today.

Apr 9, 2020

No incidents reported.

Apr 8, 2020

No incidents reported.

Apr 7, 2020

Incident Report for Newsletter Tool

Resolved - The systems are stable and all services are functioning normally again.
Apr 7, 09:07 EDT

Identified - Access to Online Marketing in the Control Panel may be temporarily restricted.
Apr 7, 06:38 EDT

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
Apr 7, 05:47 EDT

Identified - During this time, configurations in some areas of your control panel may be limited.
Apr 7, 05:27 EDT

Apr 6, 2020

No incidents reported.

Apr 5, 2020

No incidents reported.

Apr 4, 2020

No incidents reported.

Apr 3, 2020

No incidents reported.

Apr 2, 2020

Billing System Maintenance

Completed - The scheduled maintenance has been completed.
Apr 2, 11:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 10:00 EDT

Scheduled - Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until April 2, 2020.
Mar 26, 07:32 EDT

Incident Report for Newsletter Tool

Resolved - The issue has been resolved.
Apr 2, 04:21 EDT

Update - We are still working on resolving the technical issue.
Apr 2, 04:00 EDT

Identified - Access to Online Marketing in the Control Panel may be temporarily restricted.
Apr 2, 03:12 EDT

Apr 1, 2020

No incidents reported.

Mar 31, 2020

Disruption in logging into the Control Panel and Webmail

Resolved - At this time, the disruption has been resolved and all services are functioning normally again.
Mar 31, 12:21 EDT

Identified - Some customers are experiencing issues accessing Control Panel and Webmail.
Mar 31, 11:08 EDT

Mar 29, 2020

SAP system maintenance

Completed - The scheduled maintenance has been completed.
Mar 29, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 01:01 EDT

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Mar 27, 10:34 EDT

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.