ionos.com Status

Some websites may be inaccessible

Update - We have found the cause for the disruption and are working on resolving it.
Jan 26, 09:40 EST

Identified - Some customers may be experiencing issues accessing their websites.
Jan 25, 06:00 EST

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Degraded Performance

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Degraded Performance

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 27, 2021

Greater hold time in our Hotline

Resolved - The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Jan 27, 02:36 EST

Identified - Due to this technical disruption there may currently be an increased call volume to our hotlines. Waiting times may therefore be longer.
Jan 27, 02:12 EST

Jan 26, 2021

Sending e-mail to Microsoft hosted email address may not be possible

Resolved - The issue has been resolved.
Jan 26, 16:46 EST

Update - We are still working on resolving the technical issue. Thank you for your patience.
Jan 26, 09:41 EST

Update - Email sent to Microsoft hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.

We are in contact with Microsoft to request de-listing.

Please accept our apologies for any inconvenience caused.
Jan 25, 07:10 EST

Identified - We have received reports that some of our customers may be experiencing issues when sending emails to Microsoft
Jan 23, 03:03 EST

Jan 25, 2021

Jan 24, 2021

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Jan 24, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 16:31 EST

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Furthermore, our Customer Service might also not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jan 22, 01:54 EST

Some websites may be inaccessible

Resolved - The issue has been resolved.
Jan 24, 11:34 EST

Identified - Some customers may be experiencing issues accessing their websites.
Jan 24, 07:28 EST

Jan 23, 2021

Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

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