All Systems Operational
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Online Accounting Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Billing System Maintenance May 28, 08:00 - Jun 3, 18:00 EDT
Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until June 8, 2020
Posted on May 20, 17:06 EDT
Past Incidents
May 25, 2020

No incidents reported today.

May 24, 2020

No incidents reported.

May 23, 2020

No incidents reported.

May 22, 2020

No incidents reported.

May 21, 2020

No incidents reported.

May 20, 2020

No incidents reported.

May 19, 2020
Resolved - The issue has been resolved.
May 19, 02:16 EDT
Identified - Some customers may face issues while using their Webmail
May 18, 13:55 EDT
Resolved - The issue has been resolved.
May 19, 02:15 EDT
Identified - Access to the following areas in the Control Panel may be temporarily restricted :

- E-Mail & Office
- Websites & Shops
May 18, 14:36 EDT
May 18, 2020
Resolved - The issue has been resolved. We apologize for the inconvenience caused and thank you for your patience.
May 18, 14:25 EDT
Identified - Access to the following areas in the Control Panel may be temporarily restricted :

- E-Mail & Office
- Websites & Shops
May 18, 13:33 EDT
May 17, 2020
Completed - The scheduled maintenance has been completed.
May 17, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 16:30 EDT
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products may be delayed during setup
- Updating customer data in the Control Panel and communication emails for some Control Panel actions may not be sent out
- Functionality with Webmail may be limited

Additionally, our Customer Service might not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed. However, temporary downtime is possible.

We apologize for any inconvenience this may cause.
May 15, 06:00 EDT
May 16, 2020

No incidents reported.

May 15, 2020

No incidents reported.

May 14, 2020
Resolved - The issue has been resolved.
May 14, 06:03 EDT
Update - We are continuing to work on a fix for this issue.
May 14, 04:59 EDT
Identified - During this time, configurations in some areas of your control panel may be limited.
May 14, 04:12 EDT
May 13, 2020
Resolved - The issue has been resolved.
May 13, 10:34 EDT
Identified - Some customers may face issues while using their Email Marketing
May 13, 08:31 EDT
Resolved - The issue has been resolved.
May 13, 08:13 EDT
Identified - Access to MySQL in the Control Panel may be temporarily restricted
May 13, 06:21 EDT
Completed - The scheduled maintenance has been completed.
May 13, 02:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your Cloud Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
May 12, 12:36 EDT
May 12, 2020
Resolved - The issue has been resolved.
May 12, 02:37 EDT
Identified - Access to MySQL in the Control Panel may be temporarily restricted
May 11, 17:27 EDT
May 11, 2020
Resolved - The issue has been resolved.
May 11, 15:24 EDT
Identified - Access to MySQL in the Control Panel may be temporarily restricted.
May 11, 13:31 EDT