ionos.com Status

All Systems Operational

Control Panel Operational

Email & Office Operational

Webmail Operational

Office 365 Operational

HiDrive Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

Website Builder and Hosting Operational

MyWebsite Operational

Web Hosting Operational

Managed Cloud Hosting Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 22, 2019

No incidents reported today.

Jan 21, 2019

Incident Report

Resolved - This incident has been resolved.
Jan 21, 13:14 EST

Identified - We are investigating reports of an issue with the Control Panel.
Jan 21, 12:19 EST

Jan 20, 2019

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Jan 20, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 16:30 EST

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jan 18, 11:49 EST

Jan 19, 2019

No incidents reported.

Jan 18, 2019

No incidents reported.

Jan 17, 2019

Incident Report

Resolved - The issue has been resolved.
Jan 17, 09:31 EST

Identified - Access to [Domains] in the 1&1 Control Panel is temporarily restricted.
Jan 17, 08:22 EST

Jan 16, 2019

No incidents reported.

Jan 15, 2019

System maintenance

Completed - The scheduled maintenance has been completed.
Jan 15, 18:30 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 16:30 EST

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Jan 15, 13:15 EST

Contract management –Billing service

Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to update your payment details or perform payment retries

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Jan 11, 06:53 EST

Contract management – Order Page

Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able order new products or services, either request upgrades or downgrades in your contract.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Jan 11, 06:52 EST

Customer Service – Support Tool

Completed - The scheduled maintenance has been completed.
Jan 15, 01:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 23:00 EST

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, we will not be able to access our billing systems so we can’t perform payment update or retries; besides this, we will not be able to perform new orders in your behalf.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Jan 11, 06:50 EST

Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019

No incidents reported.

Jan 10, 2019

No incidents reported.

Jan 9, 2019

No incidents reported.

Jan 8, 2019

No incidents reported.