ionos.com Status

SAP system maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 03:01 EDT

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Online Accounting Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

Contract Management Under Maintenance

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Under Maintenance

eCommerce Operational

Online Store Operational

Customer Service Under Maintenance

Customer Hotline Operational

Support Tool Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 9, 2020

Unresolved incident: SAP system maintenance.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

Some websites are inaccessible

Resolved - The systems are stable and all services are functioning normally again.
Aug 6, 13:21 EDT

Identified - Some customers may be experiencing issues accessing their websites.
Aug 6, 05:24 EDT

Aug 5, 2020

No incidents reported.

Aug 4, 2020

No incidents reported.

Aug 3, 2020

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Aug 3, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 22:30 EDT

Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jul 29, 11:35 EDT

Aug 2, 2020

No incidents reported.

Aug 1, 2020

No incidents reported.

Jul 31, 2020

Jul 30, 2020

Incident Report for SSL

Resolved - The systems are stable and all services are functioning normally again.
Jul 30, 15:08 EDT

Identified - Some customers may be experiencing issues setting up SSL.
Jul 30, 14:53 EDT

Jul 29, 2020

No incidents reported.

Jul 28, 2020

Support Hotline cannot be reached

Resolved - The issue has been resolved. We apologize for the inconvenience caused and thank you for your patience.
Jul 28, 06:48 EDT

Identified - We are experiencing technical issues within Ionos Phone Systems. Your call may not be answered. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.com
Jul 28, 03:24 EDT

Jul 27, 2020

No incidents reported.

Jul 26, 2020

No incidents reported.

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