All Systems Operational
Control Panel Operational
Email & Office Operational
Webmail Operational
Office 365 Operational
HiDrive Operational
Online Accounting Operational
Microsoft Exchange Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 20, 2019

No incidents reported today.

Oct 19, 2019
Completed - The scheduled maintenance has been completed.
Oct 19, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 01:00 EDT
Scheduled - On 10/19/19, we will be performing maintenance work on the IONOS Webmailer, from 1:00 am until 7:00 am.

During this time you will not have access to log in to the IONOS Webmailer, however, it is still possible to receive and send emails via IMAP/POP3 and SMTP
Oct 16, 11:26 EDT
Oct 18, 2019

No incidents reported.

Oct 17, 2019
Resolved - The issue has been resolved.
Oct 17, 06:33 EDT
Identified - Access to Hosting in the Control Panel may be temporarily restricted.
Oct 17, 05:46 EDT
Oct 16, 2019
Resolved - The issue has been resolved.
Oct 16, 17:36 EDT
Update - We have found the cause for the disruption and are working on resolving it.
Oct 16, 14:28 EDT
Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@1and1.com
Oct 16, 13:04 EDT
Oct 15, 2019

No incidents reported.

Oct 14, 2019

No incidents reported.

Oct 13, 2019
Completed - The scheduled maintenance has been completed.
Oct 13, 19:31 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 16:30 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, placing orders may not be possible. Confirmation for recent orders may be delayed.
In addition, you will not be able to access your billing information or edit your data in the Control Panel.
Furthermore, our Customer Service might also not be able to answer all questions related to your account.

We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Oct 10, 13:32 EDT
Oct 12, 2019

No incidents reported.

Oct 11, 2019

No incidents reported.

Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

Oct 8, 2019

No incidents reported.

Oct 7, 2019

No incidents reported.

Oct 6, 2019

No incidents reported.