ionos.com Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Wordpress Pro Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

eCommerce Operational

Online Store Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Aug 13, 2022

No incidents reported today.

Aug 12, 2022

Unencrypted email access and TLS 1.0/1.1 for POP3, IMAP, and SMTP no longer possible

Completed - The scheduled maintenance has been completed.
Aug 12, 09:17 EDT

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 11, 02:59 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 11:24 EDT

Scheduled - Dear Customers,

If you have problems sending or receiving emails through an external email program (i.e. Outlook, Thunderbird, etc.), it could be because you are accessing your email account without encryption or through the outdated encryption protocols TLS 1.0 or TLS 1.1. For security reasons, we now only support the latest TLS 1.2 and TLS 1.3 encryption protocols. For the transmission of emails between your email programs and our email servers to continue to work, they must support TLS 1.2 or higher and encryption (SSL/TLS) must be enabled.

Help Center: https://www.ionos.com/help/index.php?id=5145
Aug 9, 11:23 EDT

Aug 11, 2022

Aug 10, 2022

No incidents reported.

Aug 9, 2022

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
Aug 9, 05:38 EDT

Update - We have successfully minimized the disruption and are working to completely resolve it as soon as possible.
Aug 9, 05:31 EDT

Update - We are still working on resolving the technical issue.
Aug 9, 04:49 EDT

Identified - During this time, configurations in some areas of your control panel may be limited.
Aug 9, 04:11 EDT

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Aug 9, 00:15 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 00:00 EDT

Scheduled - Dear Customer,

Please be aware that we will be performing maintenance on our database systems. This maintenance will not affect the availability of your website, servers, or E-Mails.

The following services and functions will be unavailable:

Logging in to your Control Panel
All systems will be available to you as usual when the maintenance is completed,

We apologize for any inconvenience this may cause.
Aug 5, 07:40 EDT

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

No incidents reported.

Aug 3, 2022

No incidents reported.

Aug 2, 2022

No incidents reported.

Aug 1, 2022

No incidents reported.

Jul 31, 2022

No incidents reported.

Jul 30, 2022

Greater hold time in our Hotline

Resolved - The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Jul 30, 11:17 EDT

Identified - An outage with one of our main offices are causing problems with our Technical Support line. You may experience a greater hold time than usual. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.com
Jul 30, 10:29 EDT