Update - We have found the cause for the disruption and are working on resolving it.
Jan 26, 09:40 EST
Identified - Some customers may be experiencing issues accessing their websites.
Jan 25, 06:00 EST
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Online Accounting Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Degraded Performance
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Degraded Performance
MyWebsite NOW Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 27, 2021
Resolved - The disruption affecting the Support Hotline has been resolved. It is now functioning normally again.
Jan 27, 02:36 EST
Identified - Due to this technical disruption there may currently be an increased call volume to our hotlines. Waiting times may therefore be longer.
Jan 27, 02:12 EST
Jan 26, 2021
Resolved - The issue has been resolved.
Jan 26, 16:46 EST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jan 26, 09:41 EST
Update - Email sent to Microsoft hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.

We are in contact with Microsoft to request de-listing.

Please accept our apologies for any inconvenience caused.
Jan 25, 07:10 EST
Identified - We have received reports that some of our customers may be experiencing issues when sending emails to Microsoft
Jan 23, 03:03 EST
Jan 25, 2021
Jan 24, 2021
Completed - The scheduled maintenance has been completed.
Jan 24, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 16:31 EST
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Furthermore, our Customer Service might also not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Jan 22, 01:54 EST
Resolved - The issue has been resolved.
Jan 24, 11:34 EST
Identified - Some customers may be experiencing issues accessing their websites.
Jan 24, 07:28 EST
Jan 23, 2021
Jan 22, 2021

No incidents reported.

Jan 21, 2021

No incidents reported.

Jan 20, 2021

No incidents reported.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.