Monitoring - An exploit has been identified in "ThemeGrill Importer" versions 1.6.2 and lower which allows attackers to delete the WordPress database without authorisation, simply by calling a special url.+

As of yesterday at 15:30 we updated our security layer to prevent an attacker from utilising this exploit.

For more details see: https://www.webarxsecurity.com/critical-issue-in-themegrill-demo-importer/ and https://www.openwall.com/lists/oss-security/2020/02/19/1

In addition to our security layer update, we highly recommend that you update your "ThemeGrill Importer" plugin to the version number 1.6.3, or - if you no longer use the plugin - to delete it.

If your WordPress installation has been affected and your WordPress database has been deleted, please contact our support immediately so that we can restore your WordPress database.
Feb 20, 05:10 EST
Identified - Some customers may be experiencing issues accessing their websites.
Feb 17, 19:24 EST
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Office Operational
Office 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Online Accounting Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Degraded Performance
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Degraded Performance
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2020
Resolved - The issue has been resolved.
Feb 19, 07:42 EST
Identified - Due to a technical issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.
Feb 19, 07:12 EST
Resolved - The issue has been resolved.
Feb 19, 07:42 EST
Identified - During this time, configurations in some areas of your control panel may be limited.
Feb 19, 06:51 EST
Feb 18, 2020
Resolved - The systems are stable and all services are functioning normally again.
Feb 18, 11:08 EST
Update - Our technicians are currently working on resolving this issue.
Feb 17, 12:19 EST
Identified - We have received reports that some of our customers may be experiencing issues when attempting to log into HiDrive
Feb 15, 19:40 EST
Feb 16, 2020

No incidents reported.

Feb 15, 2020
Completed - The scheduled maintenance has been completed.
Feb 15, 06:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 00:00 EST
Update - We will be undergoing scheduled maintenance during this time.
Feb 14, 12:49 EST
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Feb 14, 12:47 EST
Feb 14, 2020

No incidents reported.

Feb 13, 2020
Resolved - The systems are stable and all services are functioning normally again.
Feb 13, 07:54 EST
Update - We are still working on resolving the technical issue.
Feb 13, 07:28 EST
Update - We will post an update as soon as new information becomes available.
Feb 13, 07:24 EST
Identified - ionos.com is currently not available due to a technical outage
Feb 13, 07:19 EST
Resolved - The issue has been resolved.
Feb 13, 04:34 EST
Update - We are continuing to work on a fix for this issue.
Feb 13, 03:19 EST
Identified - Some customers may be unable to view their invoice in the Control Panel
Feb 13, 03:19 EST
Feb 12, 2020

No incidents reported.

Feb 11, 2020

No incidents reported.

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

No incidents reported.

Feb 6, 2020
Resolved - The systems are stable and all services are functioning normally again.
Feb 6, 16:05 EST
Identified - Communication email for some Control Panel actions may not be sent out
Feb 6, 14:34 EST