Update - Our technicians are currently working on resolving this issue.
Nov 20, 16:37 EST
Update - We will post an update as soon as new information becomes available.
Nov 20, 15:20 EST
Identified - Some customers may be experiencing issues sending E-mails.
Nov 20, 12:13 EST
Control Panel Operational
Email & Office Operational
Webmail Operational
Office 365 Operational
HiDrive Operational
Online Accounting Operational
Microsoft Exchange Operational
Mail System and Delivery Partial Outage
Sending Emails Partial Outage
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 20, 2019
Resolved - The issue has been resolved.
Nov 20, 16:12 EST
Identified - Due to a technical disruption, some customers may experience issues with their domain DNS configuration.
Nov 20, 12:56 EST
Resolved - The systems are stable and all services are functioning normally again.
Nov 20, 15:44 EST
Update - Currently our Managed Servers Products are affected by short downtimes.
The reason for this was an urgent security update which we immediately applied. The downtime will be for the majority of Servers no longer than 7 minutes.
We apologize for any inconvenience caused by this.
Nov 20, 10:42 EST
Identified - Some customers may face issues while using their Dedicated Hosting, Managed Server. Some customers may be experiencing issues accessing their websites.
Nov 20, 09:59 EST
Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:30 EST
Scheduled - Please be aware that we will be performing maintenance on our database systems. The following services and functions may be unavailable:
- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Furthermore, our Customer Service might also not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible. We apologize for any inconvenience this may cause.
Nov 14, 12:22 EST
Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019
Resolved - The issue has been resolved.
Nov 14, 04:21 EST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Nov 14, 01:46 EST
Identified - Some customers are facing issues while using their Email Marketing
Nov 13, 15:26 EST
Nov 13, 2019
Resolved - The issue has been resolved.
Nov 13, 06:58 EST
Identified - Access to Hosting in the Control Panel may be temporarily restricted.
Nov 13, 06:04 EST
Resolved - This issue is resolved.
Nov 13, 04:50 EST
Identified - Currently, some customers may not be able to log into the Microsoft Exchange Portal.
Nov 13, 03:30 EST
Nov 12, 2019
Resolved - The systems are stable and all services are functioning normally again.
Nov 12, 19:30 EST
Identified - Some customers may face issues while using their Mywebsite.
Nov 12, 18:31 EST
Resolved - This incident has been resolved.
Nov 12, 09:52 EST
Identified - Due to a techncial issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.
Nov 12, 09:18 EST
Nov 11, 2019
Resolved - The issue has been resolved.
Nov 11, 04:18 EST
Identified - We are experiencing technical issues with our Main Page [https://www.ionos.com/digitalguide/]
Nov 11, 03:24 EST
Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Nov 7, 11:46 EST
Identified - Some customers may experience issues while using their Cloud Backup.
Nov 7, 08:46 EST
Nov 6, 2019
Resolved - The issue has been resolved.
Nov 6, 11:37 EST
Identified - Due to a technical disruption, recent purchases of products may be delayed during setup
Nov 6, 06:19 EST
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 EST
Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your Website. We apologize for any inconvenience this may cause you.

Thank you for your understanding.
Nov 5, 12:13 EST