Identified - The reinstallation of images is currently deactivated and will be activated again soon.
Sep 28, 2023 - 12:03 EDT
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Managed Nextcloud Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Wordpress Pro Operational
Website Builder Operational
Servers Degraded Performance
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Degraded Performance
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
eCommerce Operational
Online Store Operational
Contract Management Operational
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 1, 2023
Resolved - The systems are stable and all services are functioning normally again.
Oct 1, 04:37 EDT
Identified - Access to the following areas in the Control Panel may be temporarily restricted :

- Websites & Shops
- Hosting

Oct 1, 04:03 EDT
Sep 30, 2023

No incidents reported.

Sep 29, 2023

No incidents reported.

Sep 28, 2023
Sep 27, 2023
Resolved - The issue has been resolved.
Sep 27, 04:59 EDT
Identified - During this time, you will not be able to access your billing information through your Control Panel. Additionally, our Customer Service Team may not be able to answer all questions related to your account. We apologise for any inconvenience this may cause you.
Sep 27, 04:27 EDT
Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
Completed - The scheduled maintenance has been completed.
Sep 24, 21:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 16:33 EDT
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.

Sep 22, 09:50 EDT
Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023
Resolved - The issue has been resolved.
Sep 21, 09:59 EDT
Identified - We have received reports that some customers are experiencing issues when trying to log in to Webmail.

In the meantime, you may access your emails in an email program or email apps on mobile devices.

Sep 21, 09:17 EDT
Sep 20, 2023

No incidents reported.

Sep 19, 2023
Resolved - The issue has been resolved.
Sep 19, 10:15 EDT
Update - We have eliminated the disruption for almost everyone affected.
Sep 19, 10:03 EDT
Identified - During this time, configurations in some areas of your control panel may be limited.
Sep 19, 09:15 EDT
Resolved - The issue has been resolved.
Sep 19, 04:01 EDT
Identified - Due to a technical issue, functionalities for sending e-mails (e.g. contact form) of our MyWebsite product is currently unavailable. We apologize for any inconvenience caused.
Sep 18, 07:15 EDT
Sep 18, 2023
Sep 17, 2023

No incidents reported.