ionos.com Status

Billing System Maintenance

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 08:00 EDT

Scheduled - Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until July 8, 2022

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Wordpress Pro Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

eCommerce Operational

Online Store Operational

Contract Management Under Maintenance

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Under Maintenance

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 29, 2022

Unresolved incident: Billing System Maintenance.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022

Control Panel is inaccessible

Resolved - The issue has been resolved.
Jun 23, 06:02 EDT

Identified - Currently, some customers may not be able to log into the Control Panel
Jun 23, 05:34 EDT

Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

Emergency Maintenance

Resolved - The systems are stable and all services are functioning normally again. Thank you for your patience and understanding.
Jun 19, 02:26 EDT

Update - We have eliminated the disruption for almost everyone affected. There may still be some delay setting up recently purchased products.
Jun 18, 23:04 EDT

Identified - Please be aware that we are performing an emergency maintenance on our database systems.

The following services and functions may be unavailable:
- Ordering of products may not be possible or delayed
-Control Panel may be temporarily restricted

We apologize for any inconvenience this may cause.
Jun 18, 16:38 EDT

Jun 18, 2022

Incident Report

Resolved - We apologize for the inconvenience caused and thank you for your patience.
Jun 18, 16:29 EDT

Identified - Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
Jun 18, 16:14 EDT

Jun 17, 2022

Disruption in several Control Panel areas

Resolved - The systems are stable and all services are functioning normally again.
Jun 17, 10:21 EDT

Update - We are still working on resolving the technical issue.
Jun 17, 09:58 EDT

Identified - During this time, configurations in some areas of your control panel may be limited.
Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Jun 17, 09:36 EDT

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.