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All Systems Operational

IONOS Operational
IONOS Login Operational
IONOS Control Panel Operational
IONOS Order Page Operational
IONOS Help Center Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Sending Emails Operational
Receiving Emails Operational
IONOS email migration Operational
Mail client Operational
Office Operational
Microsoft 365 Operational
Google Workspace Operational
OX App Suite Operational
Online Storage & Backup Operational
Email Archiving Operational
HiDrive Operational
MyDefender Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder Operational
MyWebsite (ordered after 09/06/2017) Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Website Builder Operational
Hosting Operational
Web Hosting Operational
Web Hosting Windows Operational
Wordpress Hosting Operational
Wordpress Pro Operational
Deploy Now Operational
Server & Cloud Operational
Managed Dedicated Server Operational
Dedicated Server Operational
Cloud Server Operational
Virtual Server Operational
VPS Operational
Cloud Backup Operational
Cloud Panel Operational
eCommerce Operational
Online Store Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
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Contract Management Operational
Contract Activation Operational
Cancellation Service Operational
Billing Service Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 20, 2025

No incidents reported today.

May 19, 2025

No incidents reported.

May 18, 2025
Maintenance on Database Systems
Completed - The scheduled maintenance has been completed.
May 18, 21:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 16:30 EDT
Scheduled - Please be aware that we will be performing maintenance on our database systems.

The following services and functions may be unavailable:

- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out
- Some customers may be unable to view their invoice in the Control Panel

Additionally, our Customer Service Team may not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
May 16, 10:03 EDT
SAP system maintenance
Completed - The scheduled maintenance has been completed.
May 18, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 09:00 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
May 16, 09:52 EDT
May 17, 2025
May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025
SAP system maintenance
Completed - The scheduled maintenance has been completed.
May 11, 06:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 00:00 EDT
Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
May 9, 07:35 EDT
May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025
Disruption in MyWebsite with eCommerce integration
Resolved - The issue has been resolved.
May 8, 10:49 EDT
Update - We have found the cause for the disruption and are working on resolving it.
May 8, 10:35 EDT
Identified - Some customers may be experiencing issues while using their MyWebsite product with eCommerce integration.
The issue may affect the store management panel and the store pages in live sites.
May 8, 08:38 EDT
May 7, 2025

No incidents reported.

May 6, 2025
Disruption in logging into the Webmail
Resolved - The systems are stable and all services are functioning normally again.
May 6, 06:00 EDT
Update - Our technicians are currently working on resolving this issue.
May 6, 04:57 EDT
Identified - We have received reports that some customers may be experiencing issues when attempting to log in to Webmail.

In the meantime, you may access your emails in an email program or email app on mobile devices.
May 6, 04:49 EDT
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