In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 08:01 EDT
Scheduled - Due to maintenance on our billing system, we are experiencing delays with billing processing. This includes both payments and refunds, which can be delayed up until November 9, 2020.
Control Panel Operational
Email Operational
Webmail Operational
Microsoft Exchange Operational
Email Archiving Operational
Office Operational
Microsoft 365 Operational
HiDrive Operational
G Suite Operational
OX App Suite Operational
Online Accounting Operational
Mail System and Delivery Operational
Sending Emails Operational
Receiving Emails Operational
Domains Operational
DNS Operational
Registry Interface Operational
SSL Operational
Website Builder and Hosting Operational
MyWebsite (ordered after 09/06/2017) Operational
Web Hosting Operational
Managed Cloud Hosting Operational
MyWebsite (ordered before 09/06/2017) Operational
MyWebsite NOW Operational
Servers Operational
Dedicated Server Operational
Cloud Server Operational
Online Marketing Operational
ListLocal Operational
RankingCoach Operational
E-Mail Marketing Operational
SEM Service Operational
SiteAnalytics Operational
Contract Management Under Maintenance
Contract Activation Operational
Order Page Operational
Cancellation Service Operational
Billing Service Under Maintenance
eCommerce Operational
Online Store Operational
Customer Service Operational
Customer Hotline Operational
Support Tool Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Cloud Backup Maintenance Nov 3, 06:00-09:00 EDT
We will be performing maintenance on our Cloud Backup product. During this period, you will not be able to login to the management console. Scheduled Backups will not experience any interruptions.
Posted on Oct 28, 06:23 EDT
Past Incidents
Oct 31, 2020

No incidents reported today.

Oct 30, 2020

No incidents reported.

Oct 29, 2020
Resolved - The systems are stable and all services are functioning normally again.
Oct 29, 14:48 EDT
Update - We are continuing to work on a fix for this issue.
Oct 29, 12:43 EDT
Identified - Currently, some customers may not be able to log into the Control Panel
Oct 29, 12:41 EDT
Resolved - The issue has been resolved.
Oct 29, 09:11 EDT
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. Please call us back later or send us an E-mail to support@ionos.com
Oct 29, 08:47 EDT
Oct 28, 2020
Resolved - This incident has been resolved.
Oct 28, 09:26 EDT
Identified - We are experiencing technical issues with placing orders on our Main Page https://www.ionos.com/.
Oct 28, 09:22 EDT
Oct 27, 2020

No incidents reported.

Oct 26, 2020

No incidents reported.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

No incidents reported.

Oct 21, 2020

No incidents reported.

Oct 20, 2020

No incidents reported.

Oct 19, 2020
Resolved - The systems are stable and all services are functioning normally again.
Oct 19, 13:11 EDT
Identified - Some customers are experiencing issues accessing their websites. Our technicians are currently working on resolving this issue.
Oct 19, 12:02 EDT
Oct 18, 2020

No incidents reported.

Oct 17, 2020

No incidents reported.