Monitoring - An exploit has been identified in "ThemeGrill Importer" versions 1.6.2 and lower which allows attackers to delete the WordPress database without authorisation, simply by calling a special url.+
As of yesterday at 15:30 we updated our security layer to prevent an attacker from utilising this exploit.
For more details see: https://www.webarxsecurity.com/critical-issue-in-themegrill-demo-importer/ and https://www.openwall.com/lists/oss-security/2020/02/19/1
In addition to our security layer update, we highly recommend that you update your "ThemeGrill Importer" plugin to the version number 1.6.3, or - if you no longer use the plugin - to delete it.
If your WordPress installation has been affected and your WordPress database has been deleted, please contact our support immediately so that we can restore your WordPress database.
Feb 20, 05:10 EST
As of yesterday at 15:30 we updated our security layer to prevent an attacker from utilising this exploit.
For more details see: https://www.webarxsecurity.com/critical-issue-in-themegrill-demo-importer/ and https://www.openwall.com/lists/oss-security/2020/02/19/1
In addition to our security layer update, we highly recommend that you update your "ThemeGrill Importer" plugin to the version number 1.6.3, or - if you no longer use the plugin - to delete it.
If your WordPress installation has been affected and your WordPress database has been deleted, please contact our support immediately so that we can restore your WordPress database.
Feb 20, 05:10 EST
Identified - Some customers may be experiencing issues accessing their websites.
Feb 17, 19:24 EST
Feb 17, 19:24 EST
Control Panel
Operational
Email
Operational
Webmail
Operational
Microsoft Exchange
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Office
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Office 365
Operational
HiDrive
Operational
G Suite
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OX App Suite
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Online Accounting
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Mail System and Delivery
Operational
Sending Emails
Operational
Receiving Emails
Operational
Domains
Operational
DNS
Operational
Registry Interface
Operational
SSL
Operational
Website Builder and Hosting
Degraded Performance
MyWebsite (ordered after 09/06/2017)
Operational
Web Hosting
Degraded Performance
Managed Cloud Hosting
Operational
MyWebsite (ordered before 09/06/2017)
Operational
Servers
Operational
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Billing Service
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eCommerce
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Online Store
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Customer Service
Operational
Customer Hotline
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Support Tool
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SAP system maintenance
Feb 23, 01:00-04:00 EST
In order to assure that you can always safely use our services, we regularly perform system maintenance work.
During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Thank you for your understanding.
Posted on Feb 21, 12:07 EST
During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.
Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.
Thank you for your understanding.
Posted on Feb 21, 12:07 EST