ionos.com Status

Sending e-mails is currently not possible

Update - Our technicians are currently working on resolving this issue.
Nov 20, 16:37 EST

Update - We will post an update as soon as new information becomes available.
Nov 20, 15:20 EST

Identified - Some customers may be experiencing issues sending E-mails.
Nov 20, 12:13 EST

Control Panel Operational

Email & Office Operational

Webmail Operational

Office 365 Operational

HiDrive Operational

Online Accounting Operational

Microsoft Exchange Operational

Mail System and Delivery Partial Outage

Sending Emails Partial Outage

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

eCommerce Operational

Online Store Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 20, 2019

Domain DNS technical disruption

Resolved - The issue has been resolved.
Nov 20, 16:12 EST

Identified - Due to a technical disruption, some customers may experience issues with their domain DNS configuration.
Nov 20, 12:56 EST

Incident Report for Dedicated Hosting, Managed Server

Resolved - The systems are stable and all services are functioning normally again.
Nov 20, 15:44 EST

Update - Currently our Managed Servers Products are affected by short downtimes.
The reason for this was an urgent security update which we immediately applied. The downtime will be for the majority of Servers no longer than 7 minutes.
We apologize for any inconvenience caused by this.
Nov 20, 10:42 EST

Identified - Some customers may face issues while using their Dedicated Hosting, Managed Server. Some customers may be experiencing issues accessing their websites.
Nov 20, 09:59 EST

Nov 19, 2019

No incidents reported.

Nov 18, 2019

No incidents reported.

Nov 17, 2019

Maintenance on Database Systems

Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 16:30 EST

Scheduled - Please be aware that we will be performing maintenance on our database systems. The following services and functions may be unavailable:
- Ordering Mail Business and Mail Basic product
- Ordering MyWebsite product and the Edit functionality is partly disrupted
- Purchased products maybe delayed during setup
- Updating customer data in the Control Panel and communication email for some Control Panel actions may not be sent out

Furthermore, our Customer Service might also not be able to answer all questions related to your account.

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible. We apologize for any inconvenience this may cause.
Nov 14, 12:22 EST

Nov 16, 2019

No incidents reported.

Nov 15, 2019

No incidents reported.

Nov 14, 2019

Incident Report for Email Marketing

Resolved - The issue has been resolved.
Nov 14, 04:21 EST

Update - We are still working on resolving the technical issue. Thank you for your patience.
Nov 14, 01:46 EST

Identified - Some customers are facing issues while using their Email Marketing
Nov 13, 15:26 EST

Nov 13, 2019

Incident Report

Resolved - The issue has been resolved.
Nov 13, 06:58 EST

Identified - Access to Hosting in the Control Panel may be temporarily restricted.
Nov 13, 06:04 EST

Disruption in logging into the Microsoft Exchange Portal

Resolved - This issue is resolved.
Nov 13, 04:50 EST

Identified - Currently, some customers may not be able to log into the Microsoft Exchange Portal.
Nov 13, 03:30 EST

Nov 12, 2019

Incident Report for Mywebsite

Resolved - The systems are stable and all services are functioning normally again.
Nov 12, 19:30 EST

Identified - Some customers may face issues while using their Mywebsite.
Nov 12, 18:31 EST

Greater hold time in our Hotline

Resolved - This incident has been resolved.
Nov 12, 09:52 EST

Identified - Due to a techncial issue with our Support Tools, our Customer Service Team are not able to answer all questions related to your account.
Nov 12, 09:18 EST

Nov 11, 2019

Incident Report for Digital Guide

Resolved - The issue has been resolved.
Nov 11, 04:18 EST

Identified - We are experiencing technical issues with our Main Page [https://www.ionos.com/digitalguide/]
Nov 11, 03:24 EST

Nov 10, 2019

No incidents reported.

Nov 9, 2019

No incidents reported.

Nov 8, 2019

No incidents reported.

Nov 7, 2019

Incident Report for Cloud Backup

Resolved - The issue has been resolved. Thank you for your patience and understanding.
Nov 7, 11:46 EST

Identified - Some customers may experience issues while using their Cloud Backup.
Nov 7, 08:46 EST

Nov 6, 2019

Purchased products maybe delayed during setup

Resolved - The issue has been resolved.
Nov 6, 11:37 EST

Identified - Due to a technical disruption, recent purchases of products may be delayed during setup
Nov 6, 06:19 EST

Managed Cloud Hosting Maintenance

Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 02:00 EST

Scheduled - In order to provide you with a secure and reliable service, we regularly perform system maintenance work.

During this time, you will not be able to access your Website. We apologize for any inconvenience this may cause you.

Thank you for your understanding.
Nov 5, 12:13 EST

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