ionos.com Status

All Systems Operational

Control Panel Operational

Email Operational

Webmail Operational

Microsoft Exchange Operational

Email Archiving Operational

Office Operational

Microsoft 365 Operational

HiDrive Operational

G Suite Operational

OX App Suite Operational

Managed Nextcloud Operational

Mail System and Delivery Operational

Sending Emails Operational

Receiving Emails Operational

Domains Operational

DNS Operational

Registry Interface Operational

SSL Operational

Website Builder and Hosting Operational

MyWebsite (ordered after 09/06/2017) Operational

Web Hosting Operational

Managed Cloud Hosting Operational

MyWebsite (ordered before 09/06/2017) Operational

MyWebsite NOW Operational

Wordpress Pro Operational

Servers Operational

Dedicated Server Operational

Cloud Server Operational

Online Marketing Operational

ListLocal Operational

RankingCoach Operational

E-Mail Marketing Operational

SEM Service Operational

SiteAnalytics Operational

eCommerce Operational

Online Store Operational

Contract Management Operational

Contract Activation Operational

Order Page Operational

Cancellation Service Operational

Billing Service Operational

Customer Service Operational

Customer Hotline Operational

Support Tool Operational

Partner Portal Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance on Database Systems Sep 25, 2022 16:30-21:30 EDT

Dear Customer,

Please be aware that we will be performing maintenance on our database systems. This maintenance will not affect the availability of your website, servers, or E-Mails.

The following services and functions may be unavailable:

- Logging in to your Control Panel
- Logging in to your Webmail
- Ordering new products through the Control Panel

All systems will be available to you as usual when the maintenance is completed, however temporary downtime is possible.

We apologize for any inconvenience this may cause.
Posted on Sep 23, 2022 - 11:20 EDT

Past Incidents

Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

Incident Report for Domains & SSL

Resolved - The issue has been resolved.
Sep 23, 12:13 EDT

Identified - Access to Domains & SSL in the Control Panel may be temporarily restricted.
Sep 23, 11:39 EDT

Sep 22, 2022

Incident Report for Customer Service Support Tool

Resolved - The issue has been resolved.
Sep 22, 05:16 EDT

Identified - Due to a technical issue with our Support Tools, our Customer Service might not be able to answer all questions related to your account.
Sep 22, 04:50 EDT

Sep 21, 2022

No incidents reported.

Sep 20, 2022

Disruption in logging into the Control Panel

Resolved - The issue has been resolved.
Sep 20, 11:04 EDT

Update - We are still working on resolving the technical issue. Thank you for your patience.
Sep 20, 10:56 EDT

Identified - Currently, some customers may not be able to log in to the Control Panel
Sep 20, 10:29 EDT

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.

Sep 15, 2022

No incidents reported.

Sep 14, 2022

Greater hold time in our Hotline

Resolved - The systems are stable and all services are functioning normally again.
Sep 14, 22:29 EDT

Identified - We are experiencing technical issues within Ionos Phone Systems. Your call may not be answered. We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please reach our customer care unit via e-mail at support@ionos.com
Sep 14, 17:45 EDT

Incident Report

Resolved - The issue has been resolved.
Sep 14, 12:40 EDT

Update - We have found the cause for the disruption and are working on resolving it.
Sep 14, 09:13 EDT

Identified - During this time, configurations in some areas of your control panel may be limited.
Sep 14, 07:31 EDT

Some websites may be inaccessible

Resolved - The issue has been resolved.
Sep 14, 03:02 EDT

Identified - Some customers may be experiencing issues accessing their websites.
Sep 14, 02:42 EDT

Sep 13, 2022

Disruption in several Control Panel areas

Resolved - The issue has been resolved.
Sep 13, 08:49 EDT

Identified - During this time, configurations in some areas of your control panel may be limited.
Sep 13, 08:40 EDT

Sep 12, 2022

No incidents reported.

Sep 11, 2022

SAP system maintenance

Completed - The scheduled maintenance has been completed.
Sep 11, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 02:01 EDT

Scheduled - In order to assure that you can always safely use our services, we regularly perform system maintenance work.

During this time, you will not be able to access your billing information through your Control Panel. Furthermore, our Customer Service might also not be able to answer all questions related to your account. We apologize for any inconvenience this may cause you.

Of course, we will try to keep downtime to a minimum and once the upgrade is complete, all services will be restored.

Thank you for your understanding.
Sep 9, 08:38 EDT