Server outage

Incident Report for ionos.com

Resolved

The issue has been resolved.

Posted Mar 27, 2019 - 13:32 EDT

Update

We understand the importance of these systems to our clients and we sincerely apologize for any inconvenience caused.

Posted Mar 27, 2019 - 11:09 EDT

Update

We have successfully minimized the disruption and are working to completely resolve it as soon as possible.

Posted Mar 27, 2019 - 11:04 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 27, 2019 - 10:38 EDT

Update

We are continuing to work on a fix for this issue.

Posted Mar 27, 2019 - 10:30 EDT

Identified

We are currently experiencing a server outage. Customers with websites hosted on servers may experience intermittent latency and possible timeouts.

Posted Mar 27, 2019 - 10:27 EDT

This incident affected: Website Builder (MyWebsite (ordered after 09/06/2017), MyWebsite (ordered before 09/06/2017)) and Server & Cloud (Dedicated Server, Cloud Server).