Long waiting times for our Hotline

Incident Report for ionos.com

Resolved

The disruption affecting the Support Hotline has been resolved. It is now functioning normally again. Our apologies for the inconvenience caused.

Posted Aug 29, 2024 - 09:27 EDT

Update

We are still working on resolving the technical issue. Thank you for your patience.

Our apologies for the inconvenience caused.

Posted Aug 29, 2024 - 08:35 EDT

Identified

An outage in one of our main offices is impacting our support line. You may experience a greater hold time than usual. We apologise for any inconvenience during these brief technical difficulties and appreciate your patience and understanding. We will continue to post updates as we make progress on these issues.

Please contact our support team via e-mail at support@ionos.com

Posted Aug 29, 2024 - 05:50 EDT

This incident affected: Customer Service (Customer Hotline).