Unable to update payment method

Incident Report for ionos.com

Resolved

The systems are stable and all services are functioning normally again.

Posted Jun 12, 2024 - 12:05 EDT

Update

We have found the cause for the disruption and are working on resolving it.

Posted Jun 12, 2024 - 11:35 EDT

Identified

Some customers may not be able to update their payment method. We apologize for any inconvenience this may cause you.

Posted Jun 12, 2024 - 10:50 EDT

This incident affected: Customer Service (Support Tool) and Contract Management (Billing Service).