Disruption in logging into the Webmail

Incident Report for ionos.com

Resolved

The systems are stable and all services are functioning normally again. We apologize for the inconvenience caused and thank you for your patience.

Posted Jun 02, 2019 - 19:47 EDT

Update

We are continuing to monitor for any further issues.

Posted May 31, 2019 - 12:19 EDT

Update

We are continuing to monitor for any further issues.

Posted May 31, 2019 - 12:18 EDT

Update

We have successfully minimized the disruption and are working to completely resolve it as soon as possible.

Posted May 30, 2019 - 12:08 EDT

Monitoring

We are monitoring the situation to ensure that the issue does not reoccur.

Posted May 30, 2019 - 06:06 EDT

Update

We are still working on resolving the technical issue.

Posted May 29, 2019 - 13:41 EDT

Update

We are continuing to work on a fix for this issue.

Posted May 29, 2019 - 11:59 EDT

Update

We are continuing to work on a fix for this issue.

Posted May 29, 2019 - 11:58 EDT

Identified

We have received reports that some of our customers may experiencing issues when attempting to log into Webmail. Some customers may be experiencing issues when sending and receiving emails.

Posted May 29, 2019 - 10:56 EDT

This incident affected: Email (Webmail, Sending Emails, Receiving Emails) and IONOS (IONOS Control Panel).