Some MyWebsite projects (ordered before 09/06/2017) may be inaccessible

Incident Report for ionos.com

Resolved

The issue has been resolved.

Posted Feb 05, 2021 - 10:47 EST

Monitoring

We are monitoring the situation to ensure that the issue does not reoccur.

Posted Feb 05, 2021 - 08:30 EST

Identified

We are still working on resolving the technical issue. Thank you for your patience.

Posted Feb 04, 2021 - 07:28 EST

Monitoring

We are monitoring the situation to ensure that the issue does not reoccur.

Posted Feb 02, 2021 - 13:15 EST

Update

We have found the cause for the disruption and are working on resolving it.

Posted Jan 26, 2021 - 09:40 EST

Identified

Some customers may be experiencing issues accessing their websites.

Posted Jan 25, 2021 - 06:00 EST

This incident affected: Website Builder and Hosting (MyWebsite (ordered before 09/06/2017)).