Some MyWebsite projects (ordered before 09/06/2017) may be inaccessible

Incident Report for ionos.com

Resolved

The issue has been resolved.
Posted Feb 05, 2021 - 10:47 EST

Monitoring

We are monitoring the situation to ensure that the issue does not reoccur.
Posted Feb 05, 2021 - 08:30 EST

Identified

We are still working on resolving the technical issue. Thank you for your patience.
Posted Feb 04, 2021 - 07:28 EST

Monitoring

We are monitoring the situation to ensure that the issue does not reoccur.
Posted Feb 02, 2021 - 13:15 EST

Update

We have found the cause for the disruption and are working on resolving it.
Posted Jan 26, 2021 - 09:40 EST

Identified

Some customers may be experiencing issues accessing their websites.
Posted Jan 25, 2021 - 06:00 EST
This incident affected: Website Builder (MyWebsite (ordered before 09/06/2017)).