Incident Report for Plesk

Incident Report for ionos.com

Resolved

Our technicians have resolved the issue affecting the Wordpress Pro packages and websites should work again.

For Dedicated Servers using Plesk, Apache issued a new update for both Ubuntu 20 and Ubuntu 18 to fix the issue. Please follow the resolution in: https://support.plesk.com/hc/en-us/articles/4407366133906

Posted Sep 29, 2021 - 03:51 EDT

Update

We will update the status page with any information as soon as it becomes available.

Posted Sep 28, 2021 - 06:23 EDT

Update

We have confirmed that this is a Plesk side issue. Due to an Apache update, if your server is using Ubuntu and Plesk, sites hosted will load a 500 error. Plesk developers are working on a fix, but meanwhile you can try to use this workaround: https://support.plesk.com/hc/en-us/articles/4407366133906

Posted Sep 28, 2021 - 05:26 EDT

Identified

Some customers may be experiencing issues accessing their websites.

Posted Sep 28, 2021 - 04:12 EDT

This incident affected: Server & Cloud (Cloud Server) and Hosting (Wordpress Pro).